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Case Study — Ecosystem Product Design

Designing the digital infrastructure behind Africa's innovation ecosystem

Redesigning AfriConnect and the AfriConnect Deal Room (ACDR) — turning an unstructured MVP into a connected, role-based system for founders, investors, hubs, and the organizations that support them.

01 The context

AfriLabs brings together founders, investors, innovation hubs, governments, corporates, development partners, and researchers. This wasn't a screen-level problem — it was a question of how fundamentally different actors discover one another, move through workflows, and act on opportunities across the same underlying network.

The existing product was an unstructured MVP that lacked the capacity to scale. UI quality was poor and basic interactions were difficult for users to complete — the platform had shipped fast but hadn't been designed as a system.

Research note

Research on this project came primarily through internal AfriLabs stakeholders rather than direct interviews with end users (founders, investors, hubs) — a different research model than fully independent user research, and worth stating plainly.

AfriLabs walkthrough
AfriConnect — aggregating Africa's innovation ecosystem
AfriConnect — aggregating Africa's innovation ecosystem

02 One ecosystem, many mental models

Eight distinct stakeholder types needed to move through the same underlying network without the platform collapsing into a pile of disconnected features:

FoundersInvestorsInnovation HubsGovernmentsCorporatesDevelopment PartnersResearchersEcosystem Administrators
Personalised member home
Personalised member home
Investor onboarding — curated deals and growth opportunities
Investor onboarding — curated deals and growth opportunities

03 From fragmented information to an ecosystem flow

The product architecture was shaped around a single underlying journey: discovering the ecosystem, finding an opportunity, connecting with the right stakeholder, and moving that relationship forward.

Discover People, organisations, hubs, and opportunities become easier to find Connect Profiles, networking, and engagement create relevant relationships Act Deal workflows and investment operations turn relationships into opportunities
Member dashboard — funding activity, calendar and meetings
Member dashboard — funding activity, calendar and meetings

04 Two connected products, two different jobs

AfriConnect serves the broader ecosystem layer. ACDR provides the more structured investment and deal-management layer.

01 · Ecosystem layer

AfriConnect

A digital environment for discovering and engaging with the wider innovation ecosystem.

  • Role-based information architecture
  • Opportunity discovery
  • Ecosystem directory and profiles
  • Networking and messaging
  • Redesigned landing page
  • New mobile app experience
02 · Investment layer

ACDR

A dedicated investment and deal-management platform connecting investment-ready startups with investors through BSOs and AfriLabs operations.

  • Startup and investor onboarding
  • Verification and governance workflows
  • Deal pipeline and project operations
  • Matchmaking and investor discovery
  • Admin, finance, and audit oversight
  • Redesigned landing page
AfriConnect + ACDR screenshots — pending Homepage, opportunity discovery, profiles, networking, directory, startup/investor profiles, deal room, matchmaking, pipeline
ACDR — connecting capital to Africa's most promising startups
ACDR — connecting capital to Africa's most promising startups
Deal room — capital and startup matching
Deal room — capital and startup matching
Full product walkthrough — AfriConnect and the ACDR Deal Room

05 Design decisions

The strongest decisions here were structural — what belongs together, who needs to see what, and how the platform exposes complexity without making users carry it.

01

Role-based experiences

The MVP had no clear entry points — a flat collection of features that made it hard for different stakeholders to find their way in. I reorganized the architecture around user intent instead, so a founder, an investor, and an ecosystem administrator each land somewhere built for what they're trying to do.

02

Onboarding cut from many steps to three

Onboarding for startups, investors, and BSOs was cumbersome enough to cause real cognitive overload before anyone reached the platform's value. I simplified it to three steps — still capturing everything the platform needed, without asking someone to think hard before they'd seen anything worth staying for.

Before Sign up Long, multi-step onboarding Platform Heavy upfront questions before any value was shown After Sign up Step 1 Step 2 Step 3 Platform 3 focused steps, still capturing everything required
03

Trust filter + Kanban-style deal vetting

Investors on ACDR needed to vet documents and track progress across many startups at once. I added a KYC-style trust filter to verify startup identity and credibility upfront, and introduced a Kanban-style sorting system so investors could move startups through vetting stages and track progress without losing track of where each one stood.

04

Admin oversight built for scale

AfriLabs needed a way to manage interactions across the whole ecosystem, not just within a single deal. I designed an admin management system and dashboard giving AfriLabs visibility and control over user interactions and deal sorting across every stakeholder relationship on the platform.

Account access and sign-in
Account access and sign-in
Resource management and meeting scheduling
Resource management and meeting scheduling

06 A design system built for operational scale

For ACDR specifically, the design system was built around enterprise dashboards, financial workflows, multi-role permissions, and high-density operational interfaces — reusable components and tokens meant to hold up under dense enterprise use without slowing down iteration.

Design system screens — pending Foundations, components, patterns, templates, and portal screens to be added here once finalized.
Mobile experience
Mobile experience
Meet, learn and grow — community programming
Meet, learn and grow — community programming
Africa Manufacturing and Innovation Pavilion
Africa Manufacturing and Innovation Pavilion

07 Reflection

"
Designing ecosystems means orchestrating relationships, incentives, and information flows — not just designing interfaces.

This project sharpened how I lead strategic conversations, navigate competing stakeholder needs, and design products that have to work as connected systems rather than isolated features.

AfriLabs Ecosystem Case Study · Benjamin J. Benjamin · bendesignr.com